Terms of service

Effective Date: October 8, 2026

Welcome to Joyfuocean, an online destination offering thoughtfully selected decorative charms and accessories through our Dreamy Night, Soft & Cozy, and Little Magic collections.

These Terms of Purchase establish the conditions applicable to transactions made through our online store. By placing an order with Joyfuocean, you acknowledge and agree to the provisions outlined below, together with our Privacy Notice and Terms of Service, to the extent permitted by applicable law. We encourage all customers to review these terms carefully before completing a purchase.

1. Eligibility to Purchase

By placing an order through our website, you confirm that you are at least 18 years old, or have otherwise reached the legal age required to enter into a binding purchase agreement in your jurisdiction.

You also represent that you have the legal authority to complete the transaction and that purchasing our decorative accessories does not violate applicable laws or regulations in your location.

Customers are expected to use our products in accordance with relevant local requirements. For customer service, transaction verification, and security purposes, certain communications with our support team may be recorded or retained where legally permitted and subject to applicable notice or consent requirements.

2. Personal Information & Data Protection

Joyfuocean recognizes the importance of protecting customer information. Personal details collected during checkout, including contact information, shipping addresses, and payment-related data, are handled in accordance with our published Privacy Notice.

By using our online services, you acknowledge that personal information may be collected and processed as described in that notice, subject to applicable privacy laws and consent requirements.

We may revise our privacy practices or related disclosures when necessary to reflect operational changes, security improvements, or updated legal obligations. Any such changes will be communicated as required by applicable law.

3. Order Acceptance & Transaction Management

Joyfuocean reserves the right to review, verify, decline, or cancel orders when reasonably necessary to maintain accurate and secure transactions.

An order may be declined or canceled for reasons including:

  • Product unavailability or unexpected inventory shortages.
  • Payment verification failures or suspected fraudulent activity.
  • Incorrect pricing, technical errors, or inaccurate product information.
  • Other circumstances that prevent us from completing the transaction lawfully or reliably.

In certain cases, we may request additional information to verify an order before proceeding with fulfillment.

If we cancel an order after payment has been successfully collected, the applicable amount will be refunded to the original payment method.

We may also update product prices, available designs, promotional offers, or product specifications from time to time. Such changes will not retroactively affect completed purchases except where permitted by applicable law.

4. Product Descriptions & Visual Representation

We make reasonable efforts to present accurate photographs, descriptions, and specifications for the decorative charms available through our Dreamy Night, Soft & Cozy, and Little Magic collections.

However, slight differences may occur between the images displayed on our website and the physical products received. These variations may result from screen settings, lighting conditions, photography techniques, or minor manufacturing differences.

Product dimensions, colors, and decorative details are provided for general reference and may be subject to reasonable production tolerances.

If a product arrives with a significant discrepancy from its published description, customers may contact our support team and request assistance under our applicable Return Policy and consumer protection requirements.

We recommend reviewing product descriptions, measurements, and available options before confirming an order.

5. Pricing Errors & Payment Adjustments

Joyfuocean strives to maintain accurate product prices and transaction details throughout our online store. Nevertheless, occasional technical issues or administrative mistakes may result in incorrect pricing or promotional information.

Where permitted by applicable law, we reserve the right to correct obvious pricing inaccuracies and review transactions affected by such errors.

If an order cannot be fulfilled because of a material pricing mistake, we may contact the customer, cancel the affected transaction, and issue a refund for any payment already collected.

We may also update inaccurate product listings, pricing information, or promotional details without prior notice, provided that applicable consumer rights are respected.

6. Product Availability & Delivery Estimates

Product availability displayed on our website reflects current inventory information but does not constitute an absolute guarantee that every item will remain available when an order is processed.

Joyfuocean generally prepares orders within three (3) business days, followed by an estimated international shipping period of 10–20 business days, as described in our Shipping Policy.

Actual delivery schedules may vary due to customs procedures, carrier operations, weather disruptions, inventory availability, or other logistical circumstances beyond our reasonable control.

In certain situations, international delivery may take up to 30 days or longer, depending on the destination and shipping conditions. Any applicable statutory delivery obligations remain unaffected.

If an ordered product becomes unavailable before shipment, our customer support team will notify you and provide an appropriate resolution, including a refund for any item that cannot be fulfilled.

7. International Orders & Local Requirements

Customers placing orders for delivery outside the United States should be aware that certain product-related conditions may differ depending on the destination country or region.

By purchasing internationally, you acknowledge that:

  • (a) Product warranties, service arrangements, or commercial guarantees may vary between jurisdictions, without limiting mandatory statutory rights.
  • (b) Certain localized support services or delivery options may not be available in all regions.
  • (c) Product descriptions, usage instructions, and care information may primarily be provided in English.
  • (d) Packaging formats, labeling details, and product presentation may differ from local market conventions or requirements.

Customers are responsible for reviewing any applicable import restrictions or local regulations affecting their purchases.

Joyfuocean will make reasonable efforts to comply with relevant requirements applicable to products offered through our online store.

8. Customs Duties & Additional Taxes

For international orders, additional customs duties, import taxes, Value-Added Tax (VAT), or customs clearance charges may be imposed by the authorities in the destination country.

Unless these charges are expressly included in the checkout total or otherwise required to be paid by Joyfuocean under applicable law, customers may be responsible for paying them when the shipment enters their jurisdiction.

We recommend reviewing local import regulations and potential tax obligations before completing an international purchase.

Any shipping charges and taxes collected directly by our store will be displayed during checkout where applicable.

9. Governing Law & Business Information

These Terms and any separate agreements through which we provide Services will be governed and interpreted in accordance with applicable laws.

Because we provide products to customers in multiple jurisdictions, you may also benefit from mandatory consumer protection rights provided by the laws of your country, state, province, or region of residence.

This online store is operated by the following registered business entity:

  • Operating Company: Basil Hearth LLC
  • Registered Business Address: 21230 MARTIN ST 
    CARSON CA CARSON
    US

Customer Support & Inquiries

If you have questions about these Terms of Purchase, need clarification regarding an order, or require assistance with a transaction, please contact our customer support team through the following channels:

  • Brand Name: Joyfuocean
  • Customer Support Email: support@joyfuocean.com
  • Contact Phone: +1 (559) 960-4245