Return & Refund Policy

Effective Date: October 8, 2026

Thank you for choosing Joyfuocean. We are dedicated to offering thoughtfully selected decorative charms that reflect our commitment to quality and customer satisfaction. While we strive to ensure that every order arrives in excellent condition, we understand that unexpected issues may occasionally occur. If you experience a problem with your purchase, please contact our customer support team at support@joyfuocean.com with your Order Number and the email address associated with your purchase.

Please carefully review the following return and refund guidelines before submitting a request.

1. Damaged, Defective, or Incorrect Products

At Joyfuocean, we aim to maintain consistent quality standards across our Dreamy Night, Soft & Cozy, and Little Magic collections. Although we take care in selecting and preparing our decorative accessories for shipment, occasional product defects or delivery-related issues may arise.

If your order arrives damaged, contains a defective item, or includes a product different from what you purchased, please notify our customer service team as soon as possible.

Customers are requested to inspect their purchases upon delivery and report any qualifying issues within seven (7) calendar days of the confirmed delivery date. This timeframe helps us investigate problems efficiently and determine an appropriate resolution. It does not limit any rights that cannot legally be restricted.

To submit a claim, please email support@joyfuocean.com and provide:

• Order Information: Your Order Number and the email address used when placing the order.
• Description of the Issue: A detailed explanation of the damage, manufacturing defect, or incorrect product received.
• Supporting Evidence: Clear photographs or a short video showing the affected item and the reported problem.

Once your request has been received, our support team will review the submitted information and assess the circumstances of your claim.

Depending on the nature of the issue and the available resolution options, we may offer a replacement at no additional cost, a partial refund, or a full refund. Each request will be evaluated individually, subject to applicable consumer protection requirements.

2. Refund Procedures

When a refund request is reviewed and approved, the applicable refund amount will be issued to the original payment method used during checkout.

Approved refunds are generally expected to appear in your account within 7–12 business days, depending on your payment provider or financial institution.

Please understand that processing times may vary based on banking procedures, payment network requirements, and other circumstances beyond our direct control.

If you have not received your approved refund after the expected processing period, please contact support@joyfuocean.com for further assistance.

3. Product Exchanges

Joyfuocean does not provide standard exchanges for alternative designs, colors, styles, or other decorative accessories.

Replacement requests are generally limited to situations where the original item is confirmed to have arrived damaged, defective, or incorrect.

When a replacement is approved, we will normally arrange for the same product and variant to be provided, subject to stock availability.

If an identical replacement is unavailable, our customer support team will discuss an appropriate alternative resolution, which may include a partial or full refund.

4. Returns Without Prior Authorization

Before sending any merchandise back to Joyfuocean, customers must contact our support team and obtain written authorization.

Please do not mail products directly to our registered business address or any fulfillment facility without receiving return instructions from our customer service team.

All qualifying return or replacement requests must first be submitted through our official support email and reviewed according to the procedures outlined above.

Packages shipped without prior approval may be refused or returned to the sender. Joyfuocean is not responsible for shipping expenses, lost parcels, or other costs associated with unauthorized returns, except where applicable law requires otherwise.

Refunds or replacements will not be issued solely because an unauthorized return package has been delivered to one of our facilities.

Contact Customer Support

If you have questions regarding our return procedures, refund eligibility, or product-related concerns, please contact us using the following information:

• Brand Name: Joyfuocean
• Registered Company: Basil Hearth LLC
• Registered Business Address: 21230 MARTIN ST 
  CARSON CA CARSON
  US
• Customer Support Email: support@joyfuocean.com
• Contact Phone: +1 (559) 960-4245