Contact Us

Thank you for visiting Joyfuocean. We are committed to providing reliable customer support and a pleasant shopping experience that reflects the creativity and thoughtful design of our decorative charm collections. Whether you have questions about the enchanting pieces in our Dreamy Night collection, the comforting designs of Soft & Cozy, or the whimsical details featured in Little Magic, our customer service team is here to offer helpful guidance and assistance.

If you need support regarding your orders, shipping updates, product specifications, returns, or potential business collaborations, please reach out to us using the contact information provided below.

Email Support

• Customer Service Email: support@joyfuocean.com
• Response Time: Our support team aims to review and respond to all customer inquiries within 1–2 business days (24–48 hours). For questions related to an existing purchase, please include your Order Number in the subject line to help us locate your order and assist you more efficiently.

Phone Support

• Customer Support Number: +1 (559) 960-4245
• Business Hours: Monday through Friday, 9:00 AM – 6:00 PM (EST).
• Additional Information: Standard calling charges or mobile carrier fees may apply depending on your telephone service provider.

Company Information

• Brand Name: Joyfuocean
• Registered Business Entity: Basil Hearth LLC
• Registered Office Address: 21230 MARTIN ST 
  CARSON CA CARSON
  US