Shipping & Delivery

Effective Date: October 8, 2026

Thank you for shopping with Joyfuocean. We understand the excitement of receiving your chosen decorative charms and accessories. This Shipping Policy explains our order preparation procedures, delivery estimates, shipping charges, and other important information related to the fulfillment of your purchases. Our goal is to provide clear shipping expectations and a reliable shopping experience.

1. Order Processing Time

Once your payment has been successfully confirmed, our fulfillment team begins preparing your order. This process includes verifying product availability, checking order details, and arranging appropriate packaging.

Orders are typically processed within three (3) business days before being transferred to the shipping carrier.

Please note that orders submitted during weekends or recognized public holidays will generally begin processing on the next available business day.

2. Shipping Rates & Delivery Estimates

After an order has been dispatched, standard international shipping generally takes approximately 10–20 business days to reach its destination.

Joyfuocean applies a standard flat-rate shipping charge of $5.99 USD for deliveries to supported international destinations.

The applicable shipping fee will be displayed during checkout before you complete your purchase. Delivery estimates may vary depending on the destination and local transportation conditions.

3. Potential Shipping Delays

Although we make reasonable efforts to ensure timely order fulfillment, delivery schedules may occasionally be affected by circumstances outside our direct control.

These may include customs inspections, international transportation disruptions, severe weather, public holidays, or unexpected delays within local courier networks.

If such situations occur, the actual delivery time may extend beyond the estimated shipping period. We appreciate your understanding when unforeseen logistical interruptions arise.

4. Shipment Tracking Information

Once your order has been handed over to the shipping carrier, a shipping confirmation email containing your tracking number will be sent to the email address provided during checkout.

You can monitor your package's available shipping updates through the following tracking service:

  • Shipment Tracking Platform: 17TRACK

Please allow approximately 24–48 hours after dispatch for initial tracking information to become available. In certain circumstances, carrier updates may take longer to appear due to international logistics synchronization.

5. Orders Shipped in Multiple Packages

If your purchase includes several decorative accessories from our Dreamy Night, Soft & Cozy, or Little Magic collections, your items may occasionally be dispatched in separate shipments.

This may occur when products are stored at different fulfillment locations or when inventory availability requires individual shipping arrangements.

When an order is divided into multiple packages, separate tracking numbers may be issued, and the parcels may arrive on different dates.

6. Changes to Shipping Details

If you notice an error in your shipping address, contact number, or order information after completing your purchase, please notify our customer service team immediately.

We recommend submitting modification requests within 12 hours of placing your order whenever possible.

Please email support@joyfuocean.com and include:

  • Your Order Number and the email address used during checkout.
  • A clear explanation of the information that needs to be corrected or updated.

Our team will make reasonable efforts to accommodate your request before the order enters the packing or dispatch stage.

However, once an order has been processed for shipment or transferred to a carrier, changes may no longer be possible.

7. Unsuccessful Delivery Attempts

If a delivery attempt is unsuccessful because the recipient is unavailable, the local shipping provider may leave a delivery notice or temporarily hold the package at a designated collection facility.

Customers are encouraged to contact the relevant carrier promptly to arrange redelivery or collection when necessary.

If a package is returned or becomes undeliverable because of an incorrect shipping address, incomplete recipient information, or failure to collect the parcel, additional shipping costs may apply.

Joyfuocean may not be responsible for losses or expenses directly resulting from inaccurate customer-provided delivery information or unclaimed shipments, except where otherwise required by applicable law.

8. Shipping Delays & Tracking Assistance

If your package appears to be delayed, we recommend reviewing the available tracking information before submitting an inquiry.

  • Review Recent Tracking Updates: Check the date of the latest shipment activity. If your tracking information has been updated within the previous seven (7) days, your package may still be progressing through the normal delivery network.
  • Request Further Assistance: If no tracking updates have appeared for more than seven (7) consecutive days, please contact support@joyfuocean.com with your Order Number and the email address associated with your purchase.

Our customer support team will review the available shipment details and assist with further investigation when appropriate.

9. Lost or Missing Shipments

We understand that missing packages can be frustrating. If you believe your order has been lost during transportation, please contact our customer support team so we can review the shipment information.

  • Packages Lost During Transit: If a carrier investigation confirms that your package has been lost before delivery, Joyfuocean will arrange a replacement shipment at no additional cost. If a replacement cannot be provided, we will offer an appropriate alternative resolution.
  • Packages Marked as Delivered: If tracking records indicate that your package has been delivered but you cannot locate it, we recommend checking with household members, neighbors, building management, or the local delivery carrier.

Our support team can assist in reviewing delivery records and determining appropriate next steps. Responsibility for missing packages will be assessed according to the circumstances and applicable consumer protection requirements.

10. International Shipping & Fulfillment Locations

  • Shipping Destinations: Joyfuocean provides international delivery to supported countries and regions. Shipping availability may depend on local regulations, carrier coverage, and logistical restrictions. If we are unable to fulfill an order to your selected destination, our team will contact you to arrange an appropriate solution, including a refund when fulfillment is not possible.
  • Fulfillment Origins: Orders may be prepared and shipped through different fulfillment centers or supply partners. Depending on product availability, destination, and the decorative accessories selected, certain orders may be dispatched directly from international logistics facilities or manufacturing partners.

11. Additional Shipping Terms

By placing an order through the Joyfuocean online store, customers acknowledge the following shipping conditions, subject to applicable laws and consumer rights:

  • Estimated Delivery Periods: Processing and shipping timeframes are provided as estimates and do not represent guaranteed delivery dates unless expressly stated otherwise.
  • Customs Duties & Import Charges: International shipments may be subject to customs duties, import taxes, VAT, or additional fees imposed by authorities in the destination country. Where these charges are not collected during checkout, customers may be responsible for paying them upon importation.
  • Accurate Shipping Information: Customers are responsible for providing complete and correct delivery details during checkout. Joyfuocean may not be liable for shipping problems directly caused by inaccurate or incomplete information supplied by the purchaser, except where applicable law provides otherwise.

Contact Customer Support

If you have questions regarding shipping arrangements, delivery estimates, or tracking information, please contact our customer service team using the details below:

  • Brand Name: Joyfuocean
  • Registered Company: Basil Hearth LLC
  • Registered Business Address: 21230 MARTIN ST 
    CARSON CA CARSON
    US
  • Customer Support Email: support@joyfuocean.com
  • Contact Phone: +1 (559) 960-4245